We want you and your pet to be 100% happy with your purchase
We believe in complete customer satisfaction. If for any reason you're not completely in love with your purchase, we offer a hassle-free 30-day return policy. Your pet's comfort is our priority!
Return any item within 30 days of purchase
Get your money back within 5-7 business days
Exchange for a different size or color
We responsibly process all returned items
Email our team at funds@moprentaro.work or use the contact form to initiate your return.
We'll send you a prepaid return shipping label via email.
Pack your item(s) securely and drop off at any authorized shipping location.
Once we receive and inspect your return, your refund will be processed within 5-7 business days.
To ensure a smooth return process, please make sure your items meet these conditions:
Once we receive your return, please allow 5-7 business days for processing. Refunds will be credited to your original payment method.
Yes, items purchased with a promo code can be returned. The refund amount will reflect the actual price paid after the discount.
We're sorry! Please contact us within 48 hours with photos of the damage. We'll arrange for a replacement or full refund at no extra cost.
Absolutely! You can exchange for a different size or color. Just indicate your preferred exchange when contacting us about your return.
Our customer service team is ready to assist you with any questions about the return process.